![]() ![]() Escalate problems, report suspected fraud and provides relevant feedback to the right channels.Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.Keep up-to-date with all the services and products provided by Orange.Probe to identify the need of the customer based on. Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc). Call Center Agent Job Overview Manage large amounts of inbound and outbound calls in a timely manner.Use available methods and tools to develop own skills.Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.Respect and apply company vision, mission and values.Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust. Call center representative duties include providing information about products and services, taking orders, responding to customer complaints, processing.Provide proper information to customers with complete and comprehensive understanding of Orange products and services. Job Description Managing incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns or promo packages. ![]() Achieve the requested staffed time on a daily basis to minimize lost call rate.Communicate with other departments all relevant customer inquiries if applicable.Credit, Customer Support and Activation, Outbound & Save Initiatives…etc). Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g.Start your search by writing a call center agent job description. You need someone who’s pleasant and cool under pressure. Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.) Call center agents regularly work with people who are trying to reach others, experiencing problems with purchased items, or otherwise need help quickly.Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.Those who end up in this role first put in years as an entry-level call center agent. Provide follow up, occasional campaigns and call backs blended with normal inbound calls. The role of call center executive is a supervisory position.Customer service, technical help, sales, and political call centers are among the most popular. ![]() Call centers can range in their specialty. ![]() They are responsible for providing support from start to finish to resolve customer inquiries or concerns. A Call Center Representative is part of a large team that handles phone calls at a call center.
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